F.A.Q. ~ Licensing
I purchased Lifetime License. Do I have to pay for updates?
No! Once registered you will get all new versions for free.
Why does the software not remember or not accept my key (it always launches as an evaluation)?
If your account does not have the required permissions (read, write, execute data) (1) the license information (the key) will not be stored; (2) the next time the software is started it will revert to an evaluation copy. The workaround is to log in with Administrator Rights, install and input your key.
You may have to exit the program completely, then right click on the shortcut icon and select Run as Administrator.
Why haven't I received my licence key?
If you do not receive a key within 48 hours please refer to the table below:
| Problem | Action |
|---|---|
| Our email has been spam filtered | Check your spam folder for an email from us |
| You supplied the payment processor with an incorrect email address | Email us with the correct details and request that we re-send the key |
| Your service provider refused our email | Email us from a different email account (e.g. if your home address failed, try it from your work address, or vice versa) |
Why doesn't my licence key work?
Licence key problems are usually a result of:
- Incorrectly copying the licence key; or
- Using the wrong licence key
It is easy to make a mistake copying a key 'by hand'. To ensure that you have correctly copied the licence key, please copy and paste it from the licence key email you have already received. To ensure you have the correct version of the software installed, please check the Application Manager window.
If you lost your License Key
You can request the key from your account.
If you don't have access to your account (or to the registered e-mail box), please contact us.
Write us: (1) the Order Number; (2) Date of Purchase and Payment Method; (3) Full Name, Address, Zip, Country, City, Phone.
We need this information to compare it with your order and avoid possible frauds.